The hidden cost of bad payor contract language and how to fix it
Poor payor contract language can weaken reimbursement and create avoidable disputes. Learn which terms deserve closer review and how providers can respond.
Stop managing reputation. Start building it.
Healthcare reputation management goes beyond crisis response. Learn how health systems can build trust through strategy, investments, actions, and proof.
The No Surprises Act created a very expensive surprise
The No Surprises Act promised patient protections. Years later, millions of payment disputes are creating a costly administrative burden for providers.
People make healthcare transformation real
Every transformation runs through people. Every single one. Yet the people expected to carry it are often the last to be equipped. We invest in the strategy. We build the roadmap. We align the executive team. We configure the technology. Then, as launch approaches, we hand managers a slide deck, a few talking points, and […]
Q2 2026 payor earnings show a more selective approach to growth
Q2 2026 payor earnings showed it was a pretty good quarter for the country’s largest health insurers. Financial performance generally improved, several companies increased their full-year outlooks, and some of the medical-cost pressure that dominated managed-care results over the past year showed signs of becoming more manageable. The more interesting story was happening in membership. […]
Adaptive leadership in healthcare transformation
Every transformation plan looks reasonable… until it doesn’t. The strategy was sound. The sequencing was thoughtful. The leaders were aligned. And then something shifted. At that point, there are two kinds of organizations: those that push harder on the original plan, and those that adapt. This is where most transformations break. Not in strategy, but […]
How providers can prepare for emerging regulatory trends in managed care
Learn how providers can prepare for managed care regulatory trends affecting reimbursement, prior authorization, Medicare Advantage, data, and payor strategy.
The access to care blind spot: how healthcare decisions are hiding inside benefit design
Every coverage decision is also a healthcare decision. Explore how benefit design affects access to care and uncover the hidden costs of fragmented coverage.
Six months later: how did we do?
Our mid-year review of 2026 managed care trends examines Medicare Advantage, AI, healthcare affordability, provider-payor disputes, and what’s shaping healthcare next.