Resources

Unlock Health has deep experience in managed care consulting, revenue strategy, change management, contract performance and negotiations, benchmarking, analytics, and strategic communications

The Price of Care: A Healthcare Leader’s Guide to Building Trust Through Health Insurance and Financial Literacy

In The Price of Care: A Healthcare Leader’s Guide to Building Trust Through Health Insurance and Financial Literacy, Brandon Edwards and Kevin Thilborger explore why financial fear is reshaping the patient experience — and why healthcare organizations must start communicating more clearly about the financial side of care.

The hidden cost of bad payor contract language and how to fix it

Poor payor contract language can weaken reimbursement and create avoidable disputes. Learn which terms deserve closer review and how providers can respond accordingly.

Stop managing reputation. Start building it.

Healthcare reputation management goes beyond crisis response. Learn how health systems can build trust through strategy, investments, actions, and proof.

The speed of now

Healthcare transformation competes for finite resources. Our latest e-book explores six questions that change how healthcare leaders think about transformation.

The No Surprises Act created a very expensive surprise

The No Surprises Act promised patient protections. Years later, millions of payment disputes are creating a costly administrative burden for providers.

People make healthcare transformation real

Many healthcare transformations lose force in the handoff to managers and frontline leaders expected to turn strategy into daily behavior. This final article in the Fast, Fit, and Flexible series explains why people are the mechanism of change and what it takes to equip them with the context, language, authority, and support to lead.

Q2 2026 payor earnings show a more selective approach to growth

Q2 2026 payor earnings show insurers getting more selective about membership growth. See what that shift means for hospitals, health systems, and payor contract negotiations.